Your privacy is our priority

w9999 Privacy Policy

This page contains a detailed description of how your personal information is collected, used, and protected on the w9999 platform.

Our Core Principles

Data Protection

All your information is kept secure through SSL encryption and modern security measures.

Transparency

We clearly state what information is collected and why it is needed.

Your Control

You retain the right to view, correct, or delete your own information.

Responsibility

We exercise the utmost caution when sharing information with third parties.

Last Updated: January 2026

1 Introduction

w9999 is a trusted online gaming platform in Bangladesh. This privacy policy explains how w9999 collects, uses, stores, and protects your personal information. This policy applies to all members who use our website (w9999.bar).

By using our services, you are agreeing to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our services and contact us. We are always ready to address your concerns.

2 Information We Collect

w9999 collects only the information necessary to provide you with the best possible service. We may collect the following types of information:

2.1 Information Provided Directly

Name, email address, and contact details
Information provided during account registration
Documents required for identity verification
Financial transaction details (bKash, Nagad, Rocket numbers)
Records of communication with our support team

2.2 Automatically Collected Information

IP address and device type
Browser type and operating system information
Site usage patterns and navigation history
Information obtained through cookies and similar tracking technologies
Login times and session information

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may collect limited information from trusted third-party services. Such collection is always based on a legal basis, and sensitive personal information is not collected without your knowledge.

3 Purpose of Using Information

w9999 uses the collected information for the following purposes:

To create and manage your account
To process and verify financial transactions
To personalise and improve the gaming experience
To provide customer support
To prevent fraud and money laundering
To meet legal obligations
To ensure the security and performance of the platform
To send relevant promotional information (subject to your consent)

4 Cookie Policy

w9999 uses cookies and similar technologies to make your browsing experience more convenient. Cookies are small text files stored on your device.

4.1 Types of Cookies

Essential cookies: Required for basic site functionality, such as maintaining login sessions.
Functional cookies: Help remember your preferences and settings.
Analytics cookies: Used to analyse site usage patterns and improve the service.

You can disable cookies in your browser settings, although some services may not work correctly as a result.

5 Information Sharing and Disclosure

w9999 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers to operate our services, such as payment processing companies and technology infrastructure suppliers. These organisations receive information only for specific purposes and may not use it for their own purposes.

5.2 Legal Requirements

We may be required to disclose information under a court order, a legitimate request from a government authority, or applicable law. In such cases we always operate within the bounds of the law and provide only the minimum information necessary.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance and the protections of this privacy policy will be maintained.

6 Data Security Measures

w9999 uses industry-standard technology and practices to protect your information. Our security framework includes:

All data transmission secured through SSL/TLS encryption
Use of strong encryption algorithms for storing sensitive information
Access control measures — only authorised personnel can access information
Regular security audits and vulnerability testing
Firewalls and intrusion detection systems
Secure data backups and disaster recovery planning

We believe in fair play and transparent operations. However, no transmission of information over the internet is 100% secure. Should a security breach occur, we will notify you as quickly as possible.

7 Data Retention Period

w9999 retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. In determining the retention period, we consider:

The period during which the account remains active
The applicable legal period for financial and transaction records
The need to resolve potential legal claims or disputes
Guidance from regulatory bodies and record-keeping requirements

When your account is closed or becomes inactive, we securely delete or anonymise the stored information at the end of the applicable retention period.

8 Your Rights

You have the following rights regarding your personal information, and w9999 fully respects these rights:

8.1 Right of Access

You may at any time request a copy of the personal information we hold about you. This request can be made through the support team.

8.2 Right of Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.

8.3 Right of Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be deletable where there are legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may at any time object to the processing of your information for direct marketing purposes. We will action such an objection immediately.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, commonly used format.

To exercise these rights, contact us at [email protected].

9 Protection of Minors

w9999 provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

A request to parents — please regularly monitor your children's online activities and keep them away from gambling sites.

10 International Data Transfers

w9999's servers may be located outside Bangladesh. When your information is transferred to another country, we ensure that appropriate protection measures are in place. We only send information to countries or organisations where adequate protection processes exist.

11 Policy Changes and Updates

w9999 may update this privacy policy from time to time. For significant changes, we will notify you at your registered email address or display a prominent notice on the site.

The date of each update will be noted at the top of this page. Continued use of our services after a change will be taken as your agreement to the updated policy.

12 Third-Party Links and Services

The w9999 platform may have connections to certain third-party payment gateways or services. These third parties have their own privacy policies and are responsible for managing their own data. We are not responsible for the privacy practices of these third parties.

For transactions via bKash, Nagad, and Rocket, the privacy policy of the relevant mobile banking platform will also apply.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. w9999's customer support team is available 24 hours a day, 7 days a week in Bengali and English.

Ways to reach us: Live Chat (directly on the site) or email [email protected].

We generally aim to respond to all information-related requests within 24 hours.